A FORMER Wetherspoons worker has lifted the lid on being behind the bar at one of Britain’s most popular pub chains.
Vicky Castle spoke to Kent Live about the reality of working at the bargain boozer including serving hardened drinkers whiskey in the morning and walking into the men’s toilets at the weekend.
A former staff member at Wetherspoons has revealed what it’s really like working at the bargain boozer[/caption]
She said: “It’s a not a place you want to work if you don’t like customer service.
“But still, when you forget to look for a table number before you come up and order, I mentally facepalm.
“It’s not that hard to remember, it’s one number. No, don’t just point in a general direction, that is not helpful.
“But there are also some other things us former soldiers of the nightlife front line would like you to know.”
Below is a rundown of Vicky’s secrets from her time at “Spoons.”
Times Newspapers Ltd
Vicky says cleaning the male toilets on the weekend is one of the most unpleasant sides of working at the pub chain[/caption]
1. I’m not asking you if you mind that it’s Pepsi because I actually care I just have to, it’s the law. Besides, they taste exactly the same and you know it.
2. If you’re queuing up at 9am for a pint of Ruddles I am judging you. Particularly if your Ruddles comes with a side of whisky.
3. If you have a strop about being ID’d you definitely will not be served. The maddy you’re throwing is just highlighting how young you are. Get out, underage chancer.
4. I will quietly swear at you if you order a coffee at 10pm on a Friday night when it is six-deep at the bar. Don’t expect it with a smile.
5. It’s not cool when you come in and shout my name. I know we know each other, Sharon, but you’re not getting your jug of WooWoo any quicker just because you’re shouting my name.
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Next time you’re in Wetherspoons, remember you’re table number when ordering food – if you want to avoid irritating the staff[/caption]
6. I really don’t appreciate it if you click or clap at me. And if you do, I will serve every single person in the whole town before I even acknowledge you are here. It does not work.
7. There is nothing quite as vile as the men’s toilets in ‘Spoons at 2am on a Saturday morning.
What? How? What is wrong with you people?
8. We really don’t get tips, ever. Instead you just get shouted at because John Smiths has gone up 2p.
9. If you are a regular, you probably have a nickname based on what you drink.
Or what you get up to after having a few too many. That’s right, bum-pinching Pete, we’re watching you.
10. I curse you when you order drinks slowly and one by one.
I can remember more than one drink at time. And please don’t wait until the end of the order to ask for a Guinness…
11. There is a definite hierarchy of cleaning jobs, depending on the time you’ve served on the frontline.
If you are new, you will have to brass down and mop. If you’ve been there a while you can probably just bottle up and sit in the cellar while everyone else finishes cleaning.
12. When I am pretending to clean upstairs on a split shift, I am actually taking a nap on table 21 instead
Or under, depending how many people were upstairs.